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wayMad Host knows that anyone can provide you with web hosting, domain names, website templates, or whatever else your web needs should demand. However, we know that just offering excellent and affordable services is only part of what is important. The other element, sometimes even the most important element, is backing it all up with incredible support. Sometimes, even the greatest services breakdown. Sometimes it isn't even an issue with the service, but sometimes you just need someone to turn to for help or to answer a question or two. This is what sets wayMad Host apart from the pack.

In order to provide you with this exceptional support, 24/7, we utilize third-party support servicing companies that specialize in the particular areas. This focused support means that you are talking with someone who knows exactly what you are talking about because they live and breath it, everyday, 24/7, rather than some kind of catch-all support where the person who ends up helping you has a general knowledge and isn't much help at all. When you need help or have problems, one-size fits all is not what you are looking for.

Support Procedures

However, to best serve you and because we are utilizing specialized support services, we ask that you follow these specific support procedures. We recommend that you head to your keyboard first and check the appropriate FAQ section and online resources.

Web Hosting Support

Hosting Sales Support

First, please check our hosting FAQ section. You may find the answer to your question much faster there.

Hosting Technical Support

Our web hosting "ProperSupport" technicians are highly-qualified professionals available 24 hours, 7 days a week to answer all of your technical questions and provide constant monitoring of each and every site hosted with us.

Given the sometimes criticalness involved with hosting support, we utilize a support ticketing system in order to track support issues. The support response time for hosting related issues is guaranteed to be within one hour, and most tickets are answered within 15-30 minutes. A technical supervisor checks all answers and if we feel you need even more professional assistance, the supervisor will follow up. We are always looking to improvise our support and have implemented feedback voting into our ticketing system where you can evaluate the response you received from our support staff and send us recommendations.

First, please check our hosting FAQ section. You may find the answer to your question much faster there.

Hosting support tickets: Open new ticket Check ticket status.